Support

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Common FAQs

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For questions or concerns about warranty for a specific product, email us with the product information and details at orders@atomismart.com.

Right here on this site! Can’t find the specific part or product? We’re here to help. Send us an email at orders@atomismart.com and we’ll help you find it.

Hey, we’re sorry you’re not happy with your atomi product. Let us try to fix that. Please email your concern to orders@atomismart.com.
If you are still unsatisfied, you can return it to atomi within 30 calendar days of purchase (receipt date).

NOTE: Claims for damaged or missing items must be received within two business days of receipt of merchandise. All return items must be in new and unused condition, in original packaging, and be properly labelled.

Ship the product, with your order number written on the OUTSIDE of the shipping package, to:

atomi (order number)
10 West 33rd Street
Suite 520
New York, NY 10001

When you return a product you must include all atomi accessories including cables or dock adapters. Any non-atomi products accidentally included will not be returned.

Customer assumes all shipping charges, or any other fees associated with the transportation of the product. Purchasing insurance on your return is encouraged as atomi is not responsible for lost or damaged products.

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Our Team is available to help you Mondays to Fridays 9AM to 5PM (EDT)

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