Support

We value our relationship with you and strive to provide you with assistance and answers when you need them

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Common FAQs

How can I get information on product launches, sales and discounts at atomi?

The best way to keep informed about our sales, deals and discounts is to join our newsletter. It’s easy to sign up for it! The link is right in our footer!

How do I make a warranty claim for an atomi product?

For questions or concerns about warranty for a specific product, email us with the product information and details at support@atomiusa.com.

Where can I purchase replacement parts for atomi products or accessories?

Right here on this site! Can’t find the specific part or product? We’re here to help. Send us an email at support@atomiusa.com and we’ll help you find it.

How do I return an item for a refund?

Hey, we’re sorry you’re not happy with your atomi product. Let us try to fix that. Please email your concern to support@atomiusa.com.
If you are still unsatisfied, you can return it to atomi within 30 calendar days of purchase (receipt date).

NOTE: Claims for damaged or missing items must be received within two business days of receipt of merchandise. All return items must be in new and unused condition, in original packaging, and be properly labelled.

Ship the product, with your order number written on the OUTSIDE of the shipping package, to:

atomi (order number)
10 West 33rd Street
Suite 520
New York, NY 10001

When you return a product you must include all atomi accessories including cables or dock adapters. Any non-atomi products accidentally included will not be returned.

Customer assumes all shipping charges, or any other fees associated with the transportation of the product. Purchasing insurance on your return is encouraged as atomi is not responsible for lost or damaged products.