Support

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Still can’t find a solution? Please fill out the form below to get help from our support team

Our team is available to help, Monday through Friday, 9am to 5pm (EST)

We reply to every message. Please check your spam folder if you haven’t heard from us.
This will help our team understand the cause of your connection issues (Optional)
Example: When you check your WiFi settings on your phone, do you see only one "YourWiFiName" or you have "YourWiFIName" + "YourWiFiName5G" ?
This helps us give you a better solution to fix any issues you may be experiencing
This helps us give you a better solution to fix any issues you may be experiencing
Which model is your Aroma Diffuser? (Optional)
You can find the model number at the base of the device
Open the Atomi Smart App > Select your smart device > press the 'Pencil Icon' (or '3 dots') > Device Information > And type here your device ID (Or take a screenshot and upload it on the "File Upload" section below) (Optional)
File Upload (Optional)
Maximum upload size: 50MB
If you have any pictures or videos to support your message you can attach it here.

FAQs

Please visit our Connection Troubleshooting page and follow the suggested solutions. 

You can also get more detailed information and setup instructions for your devices by visiting our Instructions Page and selecting your device from the list.

If you are still having issues after reviewing our online guides, please contact us at support@atomismart.com

In order to control your devices with different phones, please share your login credentials with the other household member(s). This will allow the other user(s) to have access to control your smart devices.

If the other user already has a different account, you can share access to your devices, groups or home by following the steps available on our Sharing Devices page

For questions or concerns about the warranty for a specific product, email us with the product information and details at orders@atomismart.com.

Right here on this site! Can’t find the specific part or product? We’re here to help. Send us an email at orders@atomismart.com and we’ll help you find it.

Hey, we’re sorry you’re not happy with your Atomi product. Let us try to fix that. Please email your concern to orders@atomismart.com.
If you are still unsatisfied, you can return it to Atomi within 30 calendar days of purchase (receipt date).

For more details visit our Shipping, Returns & Exchanges page

Need more help? Chat with Us!

Our Team is available to help Monday through Friday, 9am to 5pm (EDT)

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