Shipping, Returns & Exchanges

Return Policy

At atomi smart, we love making returns as simple as can be. We encourage you to purchase our products and give them a try. If for any reason you’re not 100% satisfied with your atomi smart product, we will happily accept it back. You may return your atomi product to us for an exchange or for a full refund within 30 days of your original purchase — no problem at all.

In order to exchange or to complete your return, you will need to send the product along with the packing slip included from your original shipment. Packing slip will act as your proof of purchase. If you wish to make an exchange, please let us know with a quick notation of what you are returning and what you would like to receive in exchange.

You can download the return label and more instructions for returning your atomi smart product by clicking on the button below:

Refunds (If Applicable)

A credit will be automatically applied to your credit card or original method of payment. You will immediately receive an email showing your refunded amount.

Late or Missing Refunds (If Applicable)

If you have not received a refund yet, first check your bank account. Next contact your credit card company. It may take some time before your refund is officially posted. There is often some processing time before a refund is posted.

If you have followed these steps and you still have not received your refund, please contact us at orders@atomismart.com or call our toll free office number at 1-800-757-1440.

*This return/refund policy is only valid on orders purchased on www.atomismart.com.

Shipping FAQ

Average order processing time is 1 business day, with Express Shipping orders placed before 12 PM EST being processed on the same business day. Once your order has been placed, an email automatically will be sent from our system to your provided email address. Once the order has shipped, a tracking number will automatically be sent to the same email address so you know exactly when you can start enjoying the benefits of atomi smart!

*Orders are not shipped on weekends or holidays.

Our available shipping options cover:

U.S. – Express (2 to 3 days business days) and flat-rate shipping (3 to 7 business days).

Right here on this site! Can’t find the specific part or product? We’re here to help. Send us an email at orders@atomismart.com and we’ll help you find it.

We accept major credit cards (American Express, Discover, Master Card, and Visa) as well as PayPal.

Please Note: For your security, your billing name and address must match that of the credit card used for payment. This is done to protect all purchases.

All orders of $49.99 or more qualify for our free Contiguous US shipping service.

Processing times vary according to the day/time the order was placed.
Average order processing time is 1 business days, with Express Shipping orders placed before 1 PM EST being processed on the same business day.*

TRANSIT TIMES:
Standard Shipping ($7.95 for orders under $49.99): 3 to 7 business days
Standard FREE Shipping (orders $49.99+): 3 to 7 business days
Express Shipping: 2 to 3 business days

*Orders are not shipped on weekends or holidays.

Shipping times vary by method selected at checkout. Once the order has shipped, a tracking number will automatically be sent to the provided email address so you know exactly when you can start enjoying the benefits of atomi smart!

Tracking information will be emailed to you when your order ships. If you have created a user account, you can check your order status any time after it’s placed.

If you need to change your shipping address after you’ve placed your order, please contact us at orders@atomismart.com. We process orders very quickly, but if your order has not yet been processed for shipping, we will happily update your shipping information.

If you have any other questions about Shipping, Returns & Exchanges please contact us at orders@atomismart.com