Reduce WiFi congestion
If you have multiple devices on your Wi-Fi network, you may have inconsistent Wi-Fi performance
- Turn off devices you aren’t using to free up bandwidth on your network
- Move your device closer to your router and modem if it’s in a different room or blocked by an object
- Move your Alexa device away from walls, metal objects, and other sources of possible interference (such as microwave ovens or baby monitors)
- If your device is on the floor, move it to a higher location
Restart your device and network hardware
You can restart your device, Internet modem, and/or router to resolve most intermittent Wi-Fi issues
- Turn off your router and modem, and then wait 30 seconds
- Turn on your modem, and then wait for it to restart
- After you restart your modem, turn on your router, and then wait for it to restart
After you restart your network hardware, turn your device off and on again