If you experience issues while connecting your Atomi Smart device, follow these steps:

1. Ensure you are on a 2.4GHz network:

    - Check that your mobile device is connected to the 2.4GHz Wi-Fi.

2. Proximity to the router:

    - Keep your phone close to the router during the setup process.

3. Dual-band Wi-Fi networks (separate SSIDs):

    - Temporarily disable “Auto-Join” for the 5GHz network on your phone.

    - Ensure the 2.4GHz and 5GHz networks have distinct names.

4. Temporarily disable 5GHz (if possible):

    - If your router allows it, disable the 5GHz band temporarily during setup.

5. Turn off VPNs or security services:

    - Disable any VPNs or security apps to avoid connection interference.

6. Use Airplane Mode:

    - Activate Airplane Mode on your phone, then enable Wi-Fi only.

7. Double-check your Wi-Fi password:

    - Ensure the password is entered correctly on the “Select 2.4GHz Wi-Fi Network” screen.

    - Passwords are case-sensitive—watch for typos or extra spaces.

8. Limit connected devices:

    - If more than 10 devices are connected to your 2.4GHz network, disconnect some temporarily and retry.

9. For Mesh routers:

    - If your router doesn’t let you manually select the 2.4GHz band, move your phone farther from the router to force it onto the 2.4GHz frequency.

10. Reinstall the app:

    - Delete and reinstall the Atomi Smart app if the issue persists.

11. Restart your router:

    - Power-cycle your router to refresh its connection.

For additional assistance, visit Connection Troubleshooting

For more information, visit Support - Voice Control

• System Requirement 
  – iPhone® 8 or higher and iOS® 8 or higher. Any previous iPhone® or iOS® may experience slower connections.
  – Android™ 4.1x or higher
• Voice Assistant Compatibility
  Amazon Alexa, Google Assistant
• Connectivity
  No Hub Required
• Wi-Fi
  Requires Wi-Fi connection with internet access. Only supported on 2.4GHz Wi-Fi networks

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