Shipping, Returns & Exchanges
At Atomi Smart, we’re here to make your experience feel as seamless as your airflow - every step of the way.
Ceiling Fans
- ✅ Free Ground Shipping (within the 48 contiguous U.S. states)
- ✅ Free Returns within 30 days of purchase
Not quite right? No problem. You can return your ceiling fan within 30 days for a full refund. Just log into your account here, find your order, and select Manage > Request Return. Once approved, you’ll get a prepaid return label emailed to you - and your refund will be processed once the item is received and inspected.
Want a different color or style? Simply place a new order after returning the original. We don’t currently offer direct exchanges.
Accessories & Other Products
- 🚚 $9.95 Flat Rate Ground Shipping
- ✅ Free Ground Shipping on orders over $99
- 🚫 Final Sale - Not eligible for return
This includes remotes, mounting kits, accessories and other non-fan items. We recommend reviewing product specs and compatibility carefully before purchase.
How to Start a Return
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Log into your account here
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Select the order you wish to return
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Click “Manage” > “Request Return”
After we review and approve your request, you’ll receive a prepaid return label via email. Once we receive and inspect the item, your refund will be issued to your original payment method. You’ll also receive a confirmation email when it’s complete.
This return/refund policy is valid only for orders purchased on atomismart.com
Ordering and Payment
How do we process your orders?
Average order processing time is 1 business day. Once your order has been placed, an email will be sent to your provided email address. Once the order has shipped, a tracking number will be sent to the same email address so you know exactly when you can start enjoying the benefits of Atomi Smart!
*Orders are not shipped on weekends or holidays.
What type of payment do we accept?
We accept major credit cards (American Express, Discover, Master Card, and Visa) as well as Amazon Pay, Apple Pay and Google Pay.
Please Note: For your security, your billing name and address must match that of the credit card used for payment. This is done to protect all purchases.
How do I get free shipping?
All ceiling fan purchases ships free with our Contiguous US shipping service. All accessory and non-fan purchases ships for a flat rate $9.95. Orders over $99 containing accessories/non-fan items will ship free via our Contiguous US shipping service.
Where can I purchase replacement parts for Atomi Smart products or accessories?
Right here on this site! Can’t find the specific part or product? We’re here to help. Send us an email at orders@atomismart.com and we’ll help you find it.
Shipping and Tracking
Where can I ship my order?
We currently ship to addresses within the contiguous United States (the lower 48 states).
Unfortunately, we do not ship to PO Boxes, Alaska, Hawaii, U.S. territories, or international locations at this time.
When will I receive my order?
Processing times vary according to the day/time the order was placed.
Average order processing time is 1 business day.
TRANSIT TIMES:
Standard Ground Shipping is 7 to 14 days transit time.
Once your order has shipped, a tracking number will be sent to the provided email address so you know exactly when you can start enjoying the benefits of Atomi Smart!
Can I check order status or track shipping?
Tracking information will be emailed to you when your order ships. If you have created a user account, you can check your order status any time after it’s placed by logging in.
Can I change my shipping address after I place my order?
If you need to change your shipping address after you’ve placed your order, please contact us at orders@atomismart.com. We process orders very quickly, but if your order has not yet been processed for shipping, we will happily update your shipping information.
If you have any other questions about Shipping, Returns & Exchanges, please contact us at orders@atomismart.com