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Support - Smart Plugs

Introduction

Overview

The Atomi Smart Plugs are brilliantly designed to make your life easier and simple to manage. Any device you plug into the Smart Plugs can be controlled through the Atomi Smart app.

Before you begin

  1. Know your Wi‑Fi network and password.
  2. Make sure your mobile device is running iOS® 8 or higher or Android™ 4.1 or higher.
  3. Make sure you’re connected to a 2.4 GHz Wi‑Fi network (Atomi Smart can’t connect to 5 GHz networks).

Connecting Your Device

Step 1: Download App

Download Atomi Smart app

Download the Atomi Smart app from the App Store or Google Play and create an account. If you already have the app installed, check for updates to improve your experience.

Step 2: Adding Your Device

Add Smart Plug

  1. Select “Add Device” or tap (+) at the top right corner of the screen.
  2. Choose “Smart Plug” or “Smart Outdoor Plug” from the device list.

Step 3: Connecting to Wi‑Fi

Enter Wi‑Fi credentials

  1. Enter your Wi‑Fi network name (2.4 GHz only) and password.
  2. Press ‘Continue’.

Step 4: Plug In

Plug your Smart Plug into any outlet.

  1. Confirm that the blue Wi‑Fi indicator light is flashing. If not, press and hold the power button until it starts flashing.
  2. Press ‘Continue’.
  3. Read the instructions on your phone screen and press ‘Go to Connect’.
  4. On your phone’s Wi‑Fi screen, select ‘atomi‑smart‑xxxx’.
  5. Once it connects, return to the Atomi Smart app and wait for the installation to complete.

For iOS: After connecting to “atomi‑smart‑xxxx,” return to the app by tapping “Atomi Smart” at the top left or by switching back to the Atomi Smart window.

For Android: After connecting, you may see “Connected without internet.” Ignore it and return to the app by tapping the back button on the bottom navigation bar (not the top left “back” button).

IMPORTANT: If you cannot see “atomi‑smart‑xxxx,” press and hold the power button again for 10 seconds and refresh your Wi‑Fi list.

NOTE: If it still doesn’t appear, your device may require another 10 second hold until the indicator blinks slowly.

Connecting indicator

Controlling your Smart Plug

Switch

On/Off control

ON/OFF – Press ‘Power’ to turn your Smart Plug on or off.

Schedule

Schedule settings

  • Time – Select the time to run the schedule.
  • Repeat – Select what days to repeat.
  • Note – Add a note or label.
  • Notification – Enable to receive a notification each time it runs.
  • Switch – Select to turn the plug on or off.

More information about creating schedules is available here. You can also use automations to create additional schedules. Click here to learn more.

Countdown

Countdown timer

Sets a countdown to power off your Smart Plug.
Note: Make sure that the green switch is active before pressing ‘OK’.

FAQs

What are the available voice commands?

Alexa

“Alexa, turn on [device name]”

“Alexa, turn off [device name]”

Google Assistant

“Hey Google, turn on [device name]”

“Hey Google, turn off [device name]”

I'm having issues to connect. And why do I need to connect to a 2.4GHz network?

In order to successfully connect Atomi Smart devices, a 2.4GHz connection is required.

The 2.4GHz frequency waves travel further than the 5GHz. This means that if your device is in another room or far from your phone, you will have a better signal reception (compared to 5Ghz) which is essential for your smart device to function correctly and stay online.

All modern routers come with 2.4GHz and 5GHz. Depending on your router type, these bands may appear as separate WiFi networks (Example: Name-2.4GHz and Name-5GHz) or combined. If you only have one WiFi network, you should still be able to connect since the Atomi Smart app automatically finds the 2.4GHz frequency when connecting to your router.

However, if you experience any issues, please follow the points below:

– Make sure that you are connecting to a 2.4GHz network

– Keep your mobile device close to the router during connection

– If you have two SSID for your WiFi (Example: Name-2.4GHz / Name-5GHz), please temporarily disable “Auto-Join” on your Name-5GHz network)

– If you have two SSID for your WiFi, make sure that your 2.4GHz and 5GHz WiFi have different names

– If your router gives the option to disable the 5GHz network, please disable it temporarily

– Disable any VPN apps/services in order to connect successfully

– If you are having issues to connect, turn on Airplane Mode (Keep only WiFi activated when connecting your smart device)

– Make sure that you’ve entered the correct password for your 2.4GHz WiFi on the “Select 2.4GHz Wi-Fi Network” screen (Case sensitive, and make sure that there are no extra spaces)

– If you have too many devices connected to your 2.4GHz (more than 10), please turn off some of them temporarily and retry connecting your smart device to the app

– If you have a Mesh router, you may not be able to manually switch to a 2.4GHz frequency. Since this frequency travels further than the 5GHz, you can force your device to connect to it by moving your phone far from the router

– If you are still experiencing issues to connect, delete the app and reinstall it

– If the issue persists, restart your router

I can’t find the atomi-smart-XXXX network in my Wi-Fi list

Make sure your Atomi Smartdevice is plugged in and the blue indicator light is blinking. If not, unplug your Atomi Smart device and plug it back in to reboot. If you still cannot see the ‘atomi-smart-xxxx’, press and hold the power button for 10 seconds. Note: For older devices, you may be required to press and hold the power button again for another 10 seconds. The atomi-smart-XXXX should appear on your network list after a few seconds.

My Wi-Fi network doesn’t appear in the Atomi Smart app

Use your smartphone to confirm that you have at least two Wi-Fi bars in the vicinity of your Atomi Smart device. If not, move your Atomi Smart device closer to your router. (The list will refresh every 10 seconds).

Cannot connect to your WiFi network

Make sure you entered the correct WiFi password during the WiFi setup. Check if there are problems with your internet connection. If the WiFi signal is too weak, reset your WiFi router and try again.

My Atomi Smartdevice appears as “Unavailable” in the app

Refresh the device list.

My Atomi Smart app is frozen

Force quit and re-launch the Atomi Smartapp.

How to reset my device

Press and hold the power button for 10 seconds.

I’m still having trouble!

Wi-Fi networks come in a lot of shapes and sizes with many quirks of their own. It doesn’t mean your Atomi Smart device is malfunctioning.

If problems persist, please try these steps, in this order:

1. Force quit and re-launch the Atomi Smart app. Check to see if this fixes the issue.

2. Unplug your Atomi Smart device and plug it back in. Check to see if this fixes the issue.

3. Unplug your router and plug it back in. Check to see if this fixes the issue.

4. Delete and reinstall the Atomi Smart app. Check to see if this fixes the issue.

What devices can I control with the Smart Plug?

You can control lights, fans, humidifiers, portable heaters, and any small appliance in accordance with the Smart Plug’s specifications

What should I do when I can’t turn devices on or off using Atomi Smart app?

1. Make sure the devices connected to the Smart Plug are turned ON.

2. Make sure your mobile device and Smart Plug are connected to the same network.

How to group multiple Smart Plugs?

In order to connect multiple plugs with the Atomi Smart app you are required to create a group.

– On the atomi smart app, select one of the plugs that you’ve added

– Press the top right button (pencil icon)

– Press “Create Group” and select the plugs you want to group

– Press “Save”. You can now control all your Smart Plugs simultaneously.

* Download User Guide

The Atomi Smart Plugs user guides are available here (Smart Plug) and here (Smart Outdoor Plug)

Still have questions?

Contact our support team by clicking the button below. We’re available Monday through Friday, 9 AM to 5 PM (EST) and ready to help.

Contact Support
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