Support - Smart Orb Light

Alexa

“Alexa, turn on [device name]”

“Alexa, turn off [device name]”

“Alexa, change [device name] to blue”

“Alexa, change [device name] to 50%”

Google Assistant

“Hey Google, turn on [device name]”

“Hey Google, turn off [device name]”

“Hey Google, change [device name] to blue”

“Hey Google, change [device name] to 50%”

In order to connect multiple lights and control with the Atomi Smart app you are required to create a group.

– On the Atomi Smart app home screen, select one of the lights that you’ve added

– Press the top right button (Pencil icon)

– Press “Create Group” and select all the lights you want to group

– Press “Save”. You can now control all your Smart Orb Lights simultaneously!

Important: Make sure that you’ve added the lights to the Smart Bridge.

Yes, the orb lights are waterproof (IP65)

No, the Smart Bridge is meant to be kept in a dry space (indoors)

Please click here to learn more about device/group sharing

It’s not recommended. Without the bridge, the light(s) will have several limitations such as: 

• You will not be able to control multiple lights simultaneously
• Limited range of control (Bluetooth only) 
• Slower response time
• The scheduling feature is not available
• No Alexa/Google commands

Adding your Smart Orb Light(s) to the Smart Bridge is essential to have access to all app/device features.

• Built with a 1800mAh lithium rechargeable battery for up to 6 hours of use
• Charging time from 0% to 100% is 8 hours (Large Orb) and 6.5 hours (Small Orb)

When the battery is low, you should receive a push notification to put the orbs on the charging base.

When placing them on the charging base (while the light is on), the brightness should increase, which indicates that it’s correctly charging. Then you can turn off the light via the app.

For Smart Bridge: Make sure that your phone’s Bluetooth is turned ON and the permission settings are allowing the app to connect via Bluetooth.

For Smart Orb Light: Press and hold the “Mode” button until the light starts flashing to reset your device

Use your smartphone to confirm that you have at least two Wi-Fi bars in the vicinity of your Atomi Smart device. If not, move your Atomi Smart device closer to your router. (The list will refresh every 10 seconds).

Make sure you entered the correct WiFi password during the WiFi setup. Check if there are problems with your internet connection. If the WiFi signal is too weak, reset your WiFi router and try again.

In order to successfully connect Atomi Smart devices, a 2.4GHz connection is required.

The 2.4GHz frequency waves travel further than the 5GHz. This means that if your device is in another room or far from your phone, you will have a better signal reception (compared to 5Ghz) which is essential for your smart device to function correctly and stay online.

All modern routers come with 2.4GHz and 5GHz. Depending on your router type, these bands may appear as separate WiFi networks (Example: Name-2.4GHz and Name-5GHz) or combined. If you only have one WiFi network, you should still be able to connect since the Atomi Smart app automatically finds the 2.4GHz frequency when connecting to your router.

However, if you experience any issues, please follow the points below:

– Make sure that you are connecting to a 2.4GHz network

– Keep your mobile device close to the router during connection

– If you have two SSID for your WiFi (Example: Name-2.4GHz / Name-5GHz), please temporarily disable “Auto-Join” on your Name-5GHz network)

– If you have two SSID for your WiFi, make sure that your 2.4GHz and 5GHz WiFi have different names

– If your router gives the option to disable the 5GHz network, please disable it temporarily

– Disable any VPN apps/services in order to connect successfully

– If you are having issues to connect, turn on Airplane Mode (Keep only WiFi activated when connecting your smart device)

– Make sure that you’ve entered the correct password for your 2.4GHz WiFi on the “Select 2.4GHz Wi-Fi Network” screen (Case sensitive, and make sure that there are no extra spaces)

– If you have too many devices connected to your 2.4GHz (more than 10), please turn off some of them temporarily and retry connecting your smart device to the app

– If you have a Mesh router, you may not be able to manually switch to a 2.4GHz frequency. Since this frequency travels further than the 5GHz, you can force your device to connect to it by moving your phone far from the router

– If you are still experiencing issues to connect, delete the app and reinstall it

– If the issue persists, restart your router

Refresh the device list.

Force quit and re-launch the Atomi Smartapp.

Smart Bridge: Press and hold the button for a few seconds until the orange light starts flashing.

Smart Orb Light: Turn on the Smart Orb Light. Then, press and hold the ‘Mode’ button under the Smart Orb Light for 10 seconds. The light should start flashing white.

Plug the Wireless Charging Base into the outlet and place your Smart Orb Light on the base.

The Atomi Smart Orb Light user guide is available here