Support - Smart Ceiling Fan AT1823

– Make sure that the AAA batteries (not included) are correctly in place.

– Replace the batteries with new ones.

– Make sure the remote is paired to the ceiling fan (if applicable):

Step 1: Once connected to the app, turn off the wall switch and wait 20-30 seconds.

Step 2. Turn on the wall switch, point the remote control to the ceiling fan, and press and hold the “Fan Reversal” button for 4 seconds. Once the light changes to the warmest white shade, pairing is complete. NOTE: Please complete this step within 30 seconds from the moment the wall switch is turned on. Otherwise, repeat steps 1 and 2.

Note: If you have more than one fan, to avoid interference between fans during the remote pairing process, make sure that only 1 fan is powered on at a time. If you did not see the light change to warm white at step 2, please repeat steps 1 and 2.

Diameter (including blades) : 52″

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The Atomi Smart Ceiling Fan comes with a regular and angled mounting bracket. It also includes two downrod options for your choice (4″ and 12″).

No, the motor is not reversible.

If you are having issues to install the fan blades, please follow the steps by clicking here

Alternatively, install the blades without using the provided red washers

– Make sure that the circuit breaker power is turned on.

– Make sure that the wires are properly connected.

– Confirm that your wall switch is on.

– Turn off the power from your circuit breaker and check the fan’s wiring for any connection issues.

Confirm that the blades are properly installed.

– Make sure the downrod is locked and secured to the groove inside the mounting bracket.

– Make sure that the mounting screws are firmly screwed in.

– Confirm that the canopy is firmly attached to the mounting bracket.

– Note any warped blades. If even one blade is slightly distorted, it can create an imbalance. Check for warping by standing on a secure ladder and looking down the edge of the blade toward the motor. If there’s any curvature, the blade is considered warped. Repeat this step for every blade. If they do not appear uneven, confirm that the screws that attach the blades are tightened and secure. Warped blades cannot be balanced.

– Use the included balance kit to even out the blade weight distribution. The Balancing Kit user guide is available here

Make sure your Atomi Smart device is powered on and the light is flashing white. If not, reset your device.

Use your smartphone to confirm that you have at least two WiFi bars in the vicinity of your Atomi Smart device. If not, move your Atomi Smart device closer to your router. (The list will refresh every 10 seconds).

Make sure that you have entered the correct WiFi password during the WiFi setup. Check if there are problems with your internet connection. If the WiFi signal is too weak, reset your WiFi router and try again.

– Confirm that your phone is connected to a 2.4GHz WiFi network

– Check whether the router password you entered is correct.

– Confirm that the DHCP service is enabled on your router settings.

– Make sure that your WiFi signal is strong.

– Temporarily disable your 5GHz network.

– If you have a mesh network/router that does not allow you to disable 5GHz, try to move farther away from your router until your phone moves to the 2.4GHz band.

– For more Connection Troubleshooting tips, visit atomismart.com/pages/support-connection-troubleshooting

Refresh the device list.

If you replace your router, you will need to reset your devices and add them again to the app.

Turn off the light switch/circuit breaker:

– Turn ON, OFF and wait 1-2s

– Turn ON, OFF and wait 1-2s

– Turn ON, OFF and wait 1-2s

– Turn ON, OFF and wait 1-2s

– Turn ON and wait a few seconds. The light should start flashing white

The Atomi Smart Ceiling Fan user guide is available here

The Balancing Kit user guide is available here